How to claim if I did not receive the Chèque énergie

ByThiago SF

The Chèque énergie 2025 is a financial aid program created by the French government to help households cover energy expenses such as electricity, gas, and heating.

It is distributed automatically each year to eligible households, based on information from 2023 tax returns.

However, sometimes a household that meets all the eligibility requirements does not receive the benefit.

This can happen because of administrative delays, outdated tax data, or missing information such as the Point de Livraison (PDL) number for electricity accounts.

If you believe you should have received the Chèque énergie but did not, there are clear steps you can follow to file a claim and ensure you get the assistance you are entitled to.

✅ Step 1: Confirm Your Eligibility

Before filing a claim, make sure that you meet the program’s eligibility rules.

Eligibility is based on:

  • RFR (Revenu Fiscal de Référence): Your taxable income reference for 2023.
  • Household composition: The number of people in your tax household (foyer fiscal).
  • UC calculation: The formula RFR ÷ UC ≤ €11,000.

You can check this easily using the Simulateur d’éligibilité on the official portal: chequeenergie.gouv.fr.
This helps avoid unnecessary claims if your household does not meet the criteria.

🌐 Step 2: File a Claim Online

The quickest way to submit a claim is through the official online portal provided by the ASP (Agence de Services et de Paiement).

  • Go to chequeenergie.gouv.fr.
  • Look for the “Réclamation” or complaint section.
  • Fill in the form with accurate details about your household and energy account.

Documents you will need to upload:

  • A recent energy bill showing your PDL (Point de Livraison) number, issued within the last three months.
  • Your 2023 tax notice containing your RFR and household information.
  • Valid identification for the person filing the claim.

Once submitted, you will receive a confirmation and tracking number to monitor the progress of your claim.

📬 Step 3: Claim by Mail

If you cannot access the online form, you can also send your claim by post.
Include a letter with the following information:

  • Full name, address, and date of birth of the main account holder.
  • Your 2023 tax reference number.
  • A copy of a recent energy bill with the PDL clearly visible.
  • A copy of your tax notice for 2023.
  • Your phone number or email for contact purposes.

Mail your complete request to the ASP office managing the Chèque énergie program.
This method takes longer, but it is a valid alternative for those without internet access.

☎️ Step 4: Use the Official Hotline

If you have questions or encounter issues while filing your claim, call the official Chèque énergie hotline:

  • Phone number: 0 805 204 805 (free of charge).
  • Hours: Monday to Friday, 8:00 AM to 8:00 PM.

Trained agents can guide you through the process, help you understand required documents, and verify whether your household appears in the system as eligible.

⏳ Deadlines for Filing a Claim

It is very important to respect the official deadlines.

  • Claims for the 2025 Chèque énergie must be submitted no later than February 28, 2026.
  • After this date, you will lose the right to receive the benefit for that year.

Mark this date on your calendar and try to file your claim as soon as possible to avoid delays.

📝 Quick Checklist Before Submitting

  1. Verify your eligibility using the official simulator.
  2. Gather all necessary documents: tax notice, energy bill, and identification.
  3. Choose how to submit your claim: online or by mail.
  4. Double-check that your PDL number and tax reference are accurate.
  5. Submit before February 28, 2026, and save the tracking number.

This checklist ensures your claim process runs smoothly and without missing information.

❓ Frequently Asked Questions (FAQ)

1. What should I do first if I did not receive my cheque?
Start by checking your eligibility using the simulator on the official website.

2. What documents are required for a claim?
You need a recent energy bill, your 2023 tax notice, and valid identification.

3. Can I submit a claim after February 28, 2026?
No, claims received after this date will not be processed for the 2025 benefit year.

4. Is there a cost to submit a claim?
No, filing a claim online or by mail is completely free.

5. How can I track the status of my claim?
If you submit online, you will receive a tracking number to monitor progress on the website.

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